I Forgot My Password – How Do I Reset It?

This guide explains how to reset your password on our Australian website www.frankandbeans.com.au and our New Zealand website www.frankandbeans.co.nz.

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Step 1: Open the Sign In Page

1. Click the account icon (human head) in the top right corner of the website.
2. The Sign in or create an account screen will appear.

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Step 2: Enter Your Email

1. Enter your email address.
2. Click Continue, or sign in using your social account if applicable.

If an account exists with that email address, you will be prompted to enter your password.

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Step 3: Click “Forgot your password?”

If you do not remember your password:

1. Click Forgot your password?
2. A new screen will appear.

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Step 4: Request the Reset Email

1. Enter your email address again.
2. Click Send password reset email.

You will see a green confirmation message:

“We’ve sent a password reset link to your email address!”

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Step 5: Check Your Email

Check your inbox for an email with the subject:
Secure password reset request

If you do not see it:

• Check your junk or spam folder.
• Ensure you entered the correct email address.

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Step 6: Set Your New Password

1. Open the email.
2. Click the button Set a New Password.
3. You will be redirected to our website.

On this page:

• Enter your email address to confirm the account.
• Enter your New password.
• Confirm your new password.
• Click Save new password.

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Step 7: Sign In Again

Once saved, return to the Sign In page and log in using your new password.

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Important Notes

• Password reset links are secure and time sensitive.
• If you do not receive the reset email, ensure you are using the same email address used to create your account.
• If you signed up using Google, Facebook, or PayPal, you may need to log in using that same method.